Terms & Conditions


Terms & Conditions

Welcome

Welcome to Lady Ocean by Mislina. By accessing and using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

Privacy Policy

Personal Information

We respect your privacy and are committed to protecting your personal information.

Any personal information provided through our website is used solely for processing orders, providing customer support, and improving our services. We do not sell, rent, or disclose your personal information to third parties except where required by law or necessary to fulfil your order.

Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include 10% Goods and Services Tax (GST), unless otherwise stated.

Lady Ocean by Mislina reserves the right to change product prices, promotions, and offers at any time without prior notice.

Secure Payments

Lady Ocean by Mislina does not store or retain your credit card information. All online transactions are processed through secure third-party payment providers that use industry-standard encryption technology.

Ordering

Online Orders

Orders can be placed directly through our website. Once your order has been successfully placed, you will receive an order confirmation email.

Email Orders

Customers may also place orders by emailing:

mislinaturkishcotton@gmail.com

Please include the products you wish to purchase, and our team will respond within 24 business hours with order details and payment instructions.

Shipping Information

We aim to make your shopping experience simple and reliable.

Australia-Wide Shipping

  • Free shipping on all orders within Australia.

  • Orders are generally dispatched within 24–48 business hours.

  • Orders placed before 12:00 PM (AEST) may be dispatched on the same business day.

  • Deliveries are shipped via Australia Post or approved courier services.

International Shipping

  • International orders are generally dispatched within 5 business days.

  • Orders are shipped via Australia Post International or approved courier services.

  • Delivery times vary by destination but are typically 10–15 business days.

  • Customs duties, import taxes, and local fees imposed by the destination country are the responsibility of the customer.

Product Care

Our products are made from premium Turkish Cotton and Bamboo materials.

For best results:

  • Machine wash in cold water.

  • Use mild detergent.

  • Do not bleach.

  • Avoid tumble drying where possible.

  • Line dry in the shade.

Following these care instructions will help maintain the softness, colour, and quality of your products for years to come.

Faulty or Damaged Items

Every product is carefully inspected before dispatch.

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at:

mislinaturkishcotton@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once assessed, we will arrange a replacement, exchange, or refund where applicable under Australian Consumer Law.

If your package arrives visibly damaged, please notify the delivery carrier before accepting or signing for the parcel.

Returns & Refunds

Returns and refunds are handled in accordance with Australian Consumer Law.

For hygiene reasons, used products cannot be returned unless they are faulty or not as described.

Please contact our customer service team before returning any item.

Taxes & Duties

All prices displayed on our website include 10% GST for Australian customers.

International customers may be subject to customs duties, taxes, or import fees imposed by their local authorities. These charges are the responsibility of the customer.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

Lady Ocean by Mislina
Email: mislinaturkishcotton@gmail.com
Phone: +61 407 541 633
Sydney, New South Wales, Australia

Last Updated: June 2026